CRM
Order, invoice, task or repair done → review request
RecensioAI integrates with Odoo
RecensioAI integrates with Odoo. In the app we guide you through the setup in four steps: you pick the moment (order confirmed, invoice paid, task finished or repair closed), copy your personal link, create one automation rule in Odoo with the fields from our checklist and then run one test. We then show you exactly which name, email address and phone number we received. If your rule can only send the customer number, you enter your Odoo API key once and we look the contact details up ourselves.
How RecensioAI connects to Odoo
Connection type: webhook (copy and paste). You set it up once and it keeps running without you touching it.
Odoo documentationWhat gets automated
- Confirmed order, paid invoice, finished task or closed repair becomes a contact
- Review request by email or SMS, at the moment you choose
- Duplicate customers are merged, so nobody is asked twice
- AI drafts the reply to the review in the customer's own language
Setting up Odoo
These are exactly the steps you see in the app under Settings → Integrations.
- 1
Choose the moment that means the job is done: order confirmed, invoice paid, task finished or repair closed.
- 2
Copy your personal link.
- 3
In Odoo switch on the developer tools: Settings → General Settings → scroll to the bottom → Activate the developer mode.
- 4
Go to Settings → Technical → Automation Rules → New. Pick the model and trigger we show you for your chosen moment.
- 5
Under Actions To Do choose "Send Webhook Notification", paste your link in the URL field and tick the fields from our checklist. Save.
- 6
Do one test in Odoo on your own name, then press Check. We show you the name, email address and phone number we received.
From Odoo to a new review
Step 1
Customer visits
A guest dines with you, a customer pays, or a job gets completed.
Step 2
Your system reports it
Your POS, reservation system or CRM sends that customer to RecensioAI.
Step 3
Review request goes out
By email or SMS, at the moment you set, never too early.
Step 4
Review or private feedback
The customer chooses: a public review, or feedback straight to you.
Step 5
Reply and follow-up
AI drafts the reply in the customer's own language, and you keep the contact for later.
Questions about the Odoo integration
- Which moments in Odoo can I use?
- Four: a confirmed sales order, a paid invoice, a finished project task and a closed repair order. You pick one in the app and we then show you exactly which model, trigger and fields to set in Odoo.
- Does this work with Odoo Online and with a self-hosted server?
- Both. Automation rules exist in Odoo Online, Odoo.sh and on-premise from version 14. For the optional API key connection your Odoo does need to be reachable over https.
- Do I have to enter an API key?
- No. If you include the partner_email and partner_phone fields in the webhook it works without a key. The key only helps when you can only send partner_id; then we look the contact details up ourselves.
- Is this integration included in my plan?
- Yes. Every integration is included in every plan, from $47 per month. There is no extra charge per integration.
- Where is the customer data stored?
- In the EU. We only receive name, email address and mobile number, enough to send one review request. Customers can opt out in one click.